News

~ by Randy Wagner How Client Culture Affects Methodology One of the great challenges of managing a project with a client is ensuring that both the vendor and the client can work to their maximum potential. No two companies have the same culture and even departments within a company will vary. Understanding the overall culture…

~ by Phil Devilleres Technology Migration Over Experience Transformation Today’s core transformation initiatives in the P&C domain often underutilize the capabilities of the new systems they invested in. Often, the transition to the new platform focuses on technology migration rather than experience transformation. Instead of focusing on elevating policyholder, agent, claimant and customer service experience,…

Learn about the division of accountability in integration testing with Guidewire. This article tells you how to find the lines to get the most of your QA teams.

~ by Randy Wagner Rockefeller’s Focus on Quality & Efficiency Shaped the Oil Industry Industrialist John D. Rockefeller is often painted as a ruthless, greedy businessman who built Standard Oil by aggressively destroying the competition. But—if you examine the history—it turns out that his focus was completely different. He was simply the most energetic when…

~ by Randy Wagner Line Up the Impostors At one point or another in life, we’ve all found ourselves in a little over our heads and doubting that we’re competent enough to justify our continued employment. For many of us, it’s a daily event thinking that—sooner or later—everyone will figure out that we don’t actually…

~ by Randy Wagner Tips for Successful Mentoring and Why It Matters Very few of us are truly self-made. For the vast majority of us, someone—often several people—were there to offer training, guidance, and wisdom. However, we should never be the final repository of all that knowledge. It should be shared like a delicious meal…

~ by Randy Wagner How to Find Issues Early in the QA Process Learning how to QA a Policy Administration System (PAS) is a bit like learning how to drive. At first, everything seems to be coming at you. Task saturation can set in, and eyes shift from one potential danger to another. The real…

~ by Randy Wagner It’s Not How Bright the Light Is but Where You Point It Many of us have delightful memories of warm summer evenings finding our friends in the dark with a flashlight, in a nighttime game of tag. QA in a project can often feel like that, with all the suspense, hiding…

~ by Randy Wagner The world is defined by our perceptions which are driven mainly by our senses. What we see, hear, taste, touch, and smell give us a handle on the world around us. And we expect them to be in agreement. We become inquisitive and learn more when those senses are not in…

Not enough people in this world value a good rainy day. Whether it’s a sprinkle, a deluge, or a steady downpour, each can have a silver lining. Audit should be like that. Few people look forward to a process audit, but it can be as refreshing and beneficial as the rain when you are prepared.