John D. Rockefeller, the Quality Assurance Expert

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~ by Randy Wagner Rockefeller’s Focus on Quality & Efficiency Shaped the Oil Industry Industrialist John D. Rockefeller is often painted as a ruthless, greedy businessman who built Standard Oil by aggressively destroying the competition. But—if you examine the history—it turns out that his focus was completely different. He was simply the most energetic when…

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Bring on the Impostors

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~ by Randy Wagner Line Up the Impostors At one point or another in life, we’ve all found ourselves in a little over our heads and doubting that we’re competent enough to justify our continued employment. For many of us, it’s a daily event thinking that—sooner or later—everyone will figure out that we don’t actually…

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Mentoring

~ by Randy Wagner Tips for Successful Mentoring and Why It Matters Very few of us are truly self-made. For the vast majority of us, someone—often several people—were there to offer training, guidance, and wisdom. However, we should never be the final repository of all that knowledge. It should be shared like a delicious meal…

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Test Driving

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~ by Randy Wagner How to Find Issues Early in the QA Process Learning how to QA a Policy Administration System (PAS) is a bit like learning how to drive. At first, everything seems to be coming at you. Task saturation can set in, and eyes shift from one potential danger to another. The real…

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Flashlight Tag

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~ by Randy Wagner It’s Not How Bright the Light Is but Where You Point It Many of us have delightful memories of warm summer evenings finding our friends in the dark with a flashlight, in a nighttime game of tag. QA in a project can often feel like that, with all the suspense, hiding…

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The Five QA Senses

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~ by Randy Wagner The world is defined by our perceptions which are driven mainly by our senses. What we see, hear, taste, touch, and smell give us a handle on the world around us. And we expect them to be in agreement. We become inquisitive and learn more when those senses are not in…

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Audit Rain

Not enough people in this world value a good rainy day. Whether it’s a sprinkle, a deluge, or a steady downpour, each can have a silver lining. Audit should be like that. Few people look forward to a process audit, but it can be as refreshing and beneficial as the rain when you are prepared.

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Aftercare

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Going live with a Policy Administration System (PAS) is very exciting, often the result of months or years of work and millions of dollars spent. The fear of going live can be paralyzing to product owners who see all the foibles lingering in the system. However, once the final “Go” decision is made, there is a moment of calm. Then customers hit the system and it can get crazy, especially for testers.

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Career Development & The Ability to Broaden Your Future

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~ by Nivedita Banerjee Career Development Stages – Your First Role Learning What is Expected of You You are just out of college, made it into a multinational company and you are about to start a coveted corporate journey. The first few days go by admiring the enormity of the organization, the grandeur, the perks,…

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The Last Car in the Roller Coaster

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~ by Randy Wagner A Typical Ride for Quality Assurance Quality Assurance (QA) in any project is typically the last car in the rollercoaster. They are not steering. They are along for the ride and sometimes that tail end just whips around. If requirements and development are late, QA is almost always held to the…

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